Privacy Policy

1. Who we are

3D Quality Prints is operated as a sole trader business based in Wimborne, Dorset, UK. We sell 3D printed products and offer custom 3D printing and CAD design services.

Data controller: 3D Quality Prints
Contact: info@3dqualityprints.com
Address: Wimborne, Dorset, United Kingdom

2. What personal data we collect

We collect the following personal data when you place an order, request a quote, or contact us:

• Name
• Email address
• Phone number (if provided)
• Delivery address
• Order history and product preferences
• Messages and files you send us (e.g. design files, photos of broken parts)

When you visit our website, we also collect standard technical data including your IP address, browser type, pages visited and referring URLs. This is collected via cookies — see our Cookie Policy.

3. How we use your data

We use your personal data for the following purposes:

• To process your order — fulfil purchases made through our Shopify-powered store, send order confirmations, and arrange delivery.
• To respond to enquiries and quotes — contact you about your custom print or CAD design request.
• To provide customer support — handle returns, replacements, or complaints.
• To send transactional emails — order confirmations, despatch notifications, and tracking information.
• To improve our website — analyse usage data to improve navigation and content (via Google Analytics, where consent is given).
• To send marketing emails — only if you have opted in to our newsletter. You can unsubscribe at any time.

4. Legal basis for processing

• Contract performance — processing your order and delivering your goods.
• Legitimate interests — responding to enquiries, preventing fraud, improving our service.
• Consent — sending newsletter emails; using non-essential cookies.
• Legal obligation — retaining financial records as required by HMRC.

5. Who we share your data with

We do not sell your personal data. We share it only with the following third-party services as necessary to operate our business:

• Shopify Inc. — our ecommerce platform processes your order data. Shopify is GDPR compliant. Shopify Privacy Policy.
• Shipping carriers (e.g. Royal Mail, DPD) — your name and delivery address to fulfil your order.
• Formspree — processes contact and quote form submissions. Formspree Privacy Policy.
• Google Analytics / Google Tag Manager — website usage analytics, subject to your cookie consent.

All processors are required to handle your data securely and in accordance with UK GDPR.

6. How long we keep your data

• Order data — retained for 7 years as required by HMRC for tax records.
• Enquiry and quote correspondence — retained for 2 years from last contact.
• Newsletter subscribers — retained until you unsubscribe.
• Website analytics data — retained for up to 26 months (Google Analytics default).

7. Your rights

Under UK GDPR you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate data.
• Right to erasure — ask us to delete your data (subject to legal retention obligations).
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a portable format.
• Right to object — object to processing based on legitimate interests or for marketing.
• Right to withdraw consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at info@3dqualityprints.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data lawfully.

8. Cookies

We use cookies to operate our website and analyse usage. For full details, see our Cookie Policy.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. Significant changes will be communicated by email if you are a customer.